Place a family
Insurance placements

Families rehoused fast, without the chasing

Whole homes for families moved out by flood, fire or escape of water. We find the home, move the family in and keep you updated until checkout.

Place a family or open an account
  • A shortlist within 2 working hours
  • An update at every stage, without asking
  • An out-of-hours line for urgent placements
Had to move out of your home? Get help finding somewhere →
Free · No contract · No minimum spend
Step 1 of 3 · about 30 seconds

What do you do?

What do you do?

We only use these details to set up your account. Privacy

Thanks , your account is being set up

Reference

  1. 1Your named contact calls you within 1 working day to confirm your requirements.
  2. 2We agree how you want to be billed, per claim or on a monthly statement.
  3. 3Then place a family with one email, call or form. Place a family now.
For families

Somewhere to live while your home is put right

Flood, fire or a leak can leave a family out of their home for weeks or months. Tell us what you need and we'll look for a whole home nearby, and talk to your insurer if you'd like us to.

  • A whole home, not a hotel room, near school and work where we can, and pets welcome at many homes
  • If your insurer agrees, we bill them directly
  1. Tell usWhere, when and who's staying
  2. We call youWithin 2 working hours
  3. Move inOnce you and your insurer agree

We can't advise on your policy. Your insurer confirms what's covered, and we'll tell you any cost before you commit.

Find us a home

Step 1 of 2 · about a minute
Dates

We only use these details to help find you a home. Privacy

Thanks , we'll call you

Reference

We'll call within 2 hours (8am to 11pm, 7 days a week) to talk through what you need and what your insurer has agreed.

What you get

One supplier for every claim

Photo: a family living roomimages/stays/trip-longer.jpgA family living room with a sofa and bookshelves in one of our homes
  • One named contact

    The same person for the whole claim, who knows the family and the file.

  • Like-for-like matching

    Bedrooms, school run, work, pets and access needs, matched before we suggest a home.

  • Updates at every stage

    Shortlist sent, booking confirmed, moved in, extension and checkout. You never have to chase.

  • Extensions agreed early

    We check with you a week before the end date, so no family is left without a home.

  • A placement pack for the family

    Address, check-in details and a house guide, sent to the family and copied to you.

  • A claim file summary

    Dates, nights and the total cost at checkout, ready for the claim file.

With a free account, you also getOpen a free account
  • A named contact for all your claims
  • Per-claim invoices or one monthly statement
  • Your requirements saved, such as budget per night
  • Place a family with one email or call
How it works

From claim to checkout

  1. Send the claim

    Form, email, phone or WhatsApp. Family size, area, dates and any needs.

    1 minute

  2. Get a shortlist

    Checked homes, ours or a partner's, with photos and the total price. If nothing suits, we'll say so.

    Within 2 working hours

  3. The family moves in

    We send the placement pack to the family and copy you in.

    Once you confirm

  4. During the stay

    Support 24/7 for the family, updates to you, and an extension check a week before the end.

    Every day

  5. Checkout

    The final invoice with your claim reference, and a claim file summary.

    On the day
Why Perfect Booking

Homes we stand behind, wherever the claim is

We run 41 homes across England and Wales ourselves, and place families in checked partner homes anywhere else in the UK. Either way, we deal with the family, the host and any problem.

  • Rated 4.8 on Airbnb and 8.4 on Booking.com for our own homes
  • Every home checked before we place anyone in it
  • One team from the first call to checkout
  • Safety certificates. Gas, electrical and fire safety records for every home we use.
  • Partner homes to our standard. Checked before we use them. What we check
  • Insurance. Public liability cover of [£X million].
  • Data protection. ICO registered [no.], with a data processing agreement on request.
  • Accreditation. [Accreditation, e.g. I-PRAC or Cyber Essentials]
Photo: a house with a gardenimages/stays/home-4.jpgA new-build house with a garden
Photo: kettle and mugsimages/stays/basic-kitchen.jpgA kettle and mugs ready in the kitchen
Photo: fresh towelsimages/stays/basic-linen.jpgFresh towels on a made bed
FAQ

Insurance questions

Something else? Get in touch.

Photo: a family living roomimages/stays/trip-longer.jpgA family living room with a sofa and open-plan kitchen
What does a free account give us?

A named contact for all your claims, your requirements saved, and billing per claim or on one monthly statement. There is no fee, no contract and no minimum.

How fast can you place a family?

We send a shortlist within 2 hours (8am to 11pm, 7 days a week). For an urgent placement out of hours, call [Out-of-hours number].

Who pays for the stay?

Whoever instructs us, usually the insurer or a claims firm on its behalf, with your claim reference on every invoice. If a home needs a deposit or damage waiver, we agree who covers it before booking.

I've had to leave my home. Do I have to pay?

Many home insurance policies cover somewhere to stay, but we can't advise on yours. Your insurer confirms what's covered. We'll tell you any cost before you commit, and bill your insurer directly if they agree.

My insurer uses its own supplier. Can I still ask you?

Yes. Some insurers will consider a home you've found if it fits the policy. If yours will, we'll speak to them for you.

How long can a family stay?

From 7 nights to several months. We check a week before the end date if an extension is needed.

How do you handle policyholder data?

We only use claim details to place the family, and we can sign a data processing agreement. ICO registered [no.].

Got a family to place today?

Send the claim now, or open a free account for next time. Urgent placements can call our out-of-hours line.

Place a family nowOpen a free account